Privacy Policy for jl992

1. Introduction

1.1 jl992 is a PAGCOR-regulated online gaming platform serving Filipino players across the Philippines. As a responsible operator, we are committed to protecting the privacy and security of every player's personal information in full compliance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC).

1.2 This Privacy Policy applies to all personal data collected through the jl992 website at jl992.net, any associated mobile-optimised interfaces, customer support communications, and any other touchpoint through which you interact with the jl992 platform. It should be read alongside our Terms & Conditions, which govern your use of the jl992 Platform more broadly.

1.3 We may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance from PAGCOR or the NPC. The date of the most recent update is displayed at the top of this page. Continued use of the jl992 Platform after any update constitutes your acceptance of the revised Privacy Policy.

2. Personal Data We Collect

2.1 jl992 collects only the personal data necessary to provide our services, comply with legal and regulatory obligations, and protect the integrity of our platform. The categories of personal data we collect are set out below.

2.1 Identity & Registration Data

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify you are 21 years of age or older)
• Nationality and country of residence
• Residential address in the Philippines (city, province, postal code)
• Government-issued ID number (e.g., PhilSys ID, passport, driver's licence)
• Gender (optional, for personalisation purposes only)

2.2 Contact Data

• Email address
• Philippine mobile number
• Preferred communication language (English)

2.3 Financial & Payment Data

• GCash or Maya mobile wallet number (for deposits and withdrawals)
• Bank account details for BPI, BDO, Metrobank, or other Philippine banks (where applicable)
• Transaction history including deposit amounts, withdrawal amounts, and timestamps
• Source of funds declarations (required for high-value transactions under AMLA)

2.4 Gaming Activity Data

• Game history, bet amounts, session durations, and wagering patterns
• Bonus and promotion usage history
• Responsible gaming settings you have configured (deposit limits, self-exclusion status)
• Customer support interaction records and chat transcripts

2.5 Technical & Device Data

• IP address and approximate geolocation (province/city level)
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Login timestamps and session duration logs

3. How We Collect Your Data

3.1 Directly from you: When you register for a jl992 Account, complete KYC verification, make deposits or withdrawals, contact customer support, or respond to surveys and promotions.

3.2 Automatically through your device: When you access the jl992 Platform, our systems automatically collect technical data such as your IP address, browser type, device identifiers, and session activity through cookies and similar tracking technologies. See Section 6 for full details on our cookie practices.

3.3 From third-party service providers: We may receive identity verification data from licensed KYC service providers, fraud screening results from anti-fraud partners, and payment confirmation data from GCash, Maya, and Philippine banking partners. All third-party providers engaged by jl992 are contractually required to handle your data in compliance with RA 10173.

3.4 From regulatory bodies: In limited circumstances, we may receive data about players from PAGCOR or other Philippine regulatory authorities — for example, where a player is included on an exclusion register or is subject to a regulatory investigation.

4. How We Use Your Personal Data

4.1 jl992 processes your personal data on the following legal bases and for the following purposes:

Purpose	Legal Basis
Creating and managing your jl992 Account	Contract performance
Identity verification and KYC compliance	Legal obligation (PAGCOR, AMLA)
Processing deposits and withdrawals	Contract performance
Fraud detection and prevention	Legitimate interest / Legal obligation
Anti-money laundering monitoring	Legal obligation (RA 9160, AMLA)
Providing customer support	Contract performance
Sending account and transaction notifications	Contract performance
Sending promotional communications (with consent)	Consent (withdrawable at any time)
Responsible gaming monitoring and intervention	Legal obligation (PAGCOR)
Platform security, technical maintenance	Legitimate interest
Compliance with PAGCOR reporting requirements	Legal obligation
Statistical analysis and platform improvement	Legitimate interest (anonymised data only)

4.2 jl992 will not use your personal data for any purpose that is incompatible with the purposes described in this section without first obtaining your explicit consent or establishing a separate lawful basis for processing.

5. Sharing Your Personal Data

5.1 jl992 does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: GCash (Globe Fintech Innovations, Inc.), Maya (Voyager Innovations, Inc.), BPI, BDO, Metrobank, and other Philippine payment partners receive necessary transaction data to process your deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party identity verification services receive document images and biometric data solely for the purpose of verifying your identity in compliance with PAGCOR and AMLA requirements.
• Fraud and security providers: Anti-fraud screening partners receive limited technical data (IP address, device fingerprint, transaction patterns) to detect and prevent fraudulent activity on the jl992 Platform.
• PAGCOR and regulatory authorities: As a PAGCOR-licensed operator, jl992 is required to report certain player data and gaming activity to PAGCOR and, where required, to the Anti-Money Laundering Council (AMLC) of the Philippines.
• Law enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities, jl992 will disclose personal data as legally required.
• IT and hosting providers: Trusted technology partners who provide platform hosting, database management, and technical support services have limited access to personal data strictly under confidentiality and data processing agreements.

5.2 All third parties with whom jl992 shares personal data are contractually bound to process that data only in accordance with jl992's instructions, applicable Philippine law, and equivalent data protection standards.

6. Cookies & Tracking Technologies

6.1 The jl992 Platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to authenticate your session, and to improve your overall experience. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the jl992 Platform to operate. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming configurations. These improve your experience but are not essential.
• Analytics cookies: Help us understand how players navigate the jl992 Platform — which pages are visited most, where players encounter difficulties, and how sessions flow. All analytics data is aggregated and anonymised before analysis.
• Security cookies: Detect and prevent fraudulent activity, bot access, and account takeover attempts. These are essential for platform security.

6.2 You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl992 Platform. Strictly necessary and security cookies cannot be disabled as they are essential to secure platform operation.

6.3 jl992 does not use third-party advertising cookies or cross-site tracking technologies. We do not permit advertising networks to place cookies on the jl992 Platform.

7. Data Retention

7.1 jl992 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations.

7.2 The following retention periods apply to key categories of data:

• Account and identity data: Retained for the duration of your active Account, and for a minimum of five (5) years after Account closure, as required by PAGCOR and AMLA regulations.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and Bureau of Internal Revenue (BIR) requirements.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support records: Retained for two (2) years from the date of each support interaction, unless the interaction relates to a dispute or investigation, in which case records are retained until the matter is fully resolved.
• Marketing and communication preferences: Retained until you withdraw consent or close your Account, whichever is earlier.

7.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

8. Security Measures

8.1 jl992 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and jl992 servers
• AES-256 encryption for personal data stored in our databases
• One-way bcrypt hashing for all account passwords — passwords are never stored in readable form
• Multi-factor authentication (MFA) options available for player accounts
• Role-based access controls ensuring staff access only the data necessary for their specific job function
• Regular third-party penetration testing and vulnerability assessments of the jl992 Platform
• 24/7 automated security monitoring and intrusion detection systems
• Comprehensive staff training on data protection and information security obligations

8.2 Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jl992 will notify affected players and the Philippine National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

9. Your Privacy Rights

9.1 Under the Philippines Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jl992. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.

9.2 jl992 will respond to all verified privacy rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior written notice. There is no charge for submitting a privacy rights request unless the request is manifestly unfounded or excessive.

9.3 If you believe jl992 has failed to adequately respond to your privacy rights request or has otherwise violated your rights under RA 10173, you have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) at www.privacy.gov.ph.

10. Minors & Age Verification

10.1 The jl992 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR's age restrictions for online gaming in the Philippines. jl992 does not knowingly collect personal data from any person under the age of 21.

10.2 Age verification is a mandatory step in the jl992 registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately closed, all associated data will be deleted (subject to minimum legal retention requirements), and the matter will be reported to PAGCOR as required.

10.3 If you are a parent or guardian and believe that a minor has registered on the jl992 Platform using false information, please contact our Data Protection Officer immediately at [email protected]. We will investigate and take appropriate action within 48 hours.

11. Cross-Border Data Transfers

11.1 jl992 is a Philippines-based operator and processes the majority of personal data within the Philippines. In limited cases, certain technology service providers (such as cloud hosting or security monitoring partners) may process data in other jurisdictions.

11.2 Where personal data is transferred outside the Philippines, jl992 ensures that adequate safeguards are in place to protect your data to a standard equivalent to that required under RA 10173. These safeguards include contractual data processing agreements incorporating NPC-approved standard contractual clauses or equivalent protections.

11.3 jl992 does not transfer personal data to any jurisdiction or recipient where we cannot ensure an adequate level of protection for your rights and freedoms.

12. Changes to This Privacy Policy

12.1 jl992 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. The updated policy will always be published at jl992.net/privacy-policy with the effective date clearly stated at the top of the page.

12.2 Where changes are material — meaning they significantly affect how we process your data or your rights — jl992 will notify you by email to the address registered on your Account or via a prominent notice on the jl992 Platform at least fourteen (14) days before the changes take effect.

12.3 Your continued use of the jl992 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with any changes, you should cease using the Platform and contact us to close your Account.

13. Contact Us & Data Protection Officer

13.1 jl992 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippines Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: jl992 Privacy Office
• Email: [email protected]
• Live Chat: Available 24/7 via the jl992 Platform after login
• Platform: jl992.net

13.2 jl992 will acknowledge all privacy-related correspondence within three (3) business days and provide a full substantive response within fifteen (15) business days.